I will be going through and updating all the drivers (except maybe the BIOS for now - BIOS updates ALWAYS make me nervous for some reason) and then trying again. I have tried to do some research, but am struggling with a definitive answer - it initially looks like they simply may not be compatible due to differences in the type/power of the USB-C ports on the different models. The connector does light up when connecting to the EliteBook.
Without going too deep, I also have an HP EliteBook (model HSN-1113C-4) and the dock works perfectly - power, display, keyboard, mouse, etc. The connector has a light on it, but does not turn on when connected to the laptop When I connect it to my HP Pavilion 15-cs0064st, it picks up the Ethernet connection, but does not use the power or HDMI display from the dock. I recently received a Dell WD19 USB-C docking station through my workplace and am trying to simplify swapping my HP with my work computer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press Check the Driver of the ASMedia option in Device Manager under USB device and verify it's something like 1.16.54.1 Run the Thunderbolt Dock Firmware Updater and install everything After doing all those things, it seems to work better on 9570 machines.I don't have cables available to test the on board monitor connections. Ethernet does work if I plug directly into the Laptop. Tested with other known good docks, same result.
Power Cycled Laptop and Dock a few times. Printing Errors or Lights & Stuck Print Jobs Ran Dell Command Update and updated the Dock Firmware.Notebook Hardware and Upgrade Questions.I have two external screens, both using display port 1.4, I have one connected to the TB port on the dock and the other one to the display port, exactly the same way the image shows, but the one using the display port doesn't work for some reason, I tried the second screen using a usb-c to DP cable and it worked fine, but I need to do the same with the DP port on the dock for other reasons.ĭid someone have a similar problem with their dock? any tips is appreciated, thanks!ĮDIT: It started working out of nowhere, I have no idea why it didn't work before or how it got solved. I have a MB Pro 16 with a m1 pro, trying to use this dock:ĭell Thunderbolt Dock – WD19TBS | Dell USAĪnd here is the documentation to use it with an apple device:ĭell Thunderbolt Dock (WD19TB/WD19TBS) and Apple USB-C Hosts | Dell US
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